Website Terms & Conditions

These are the terms & conditions for using this website. If you use the site, you are deemed to have accepted them.

Bespoak Designs Ltd owns the copyright for the material on this site. Any material we do not own is included with the permission of the owner of the copyright. You can copy material for your own private use. You can share links to our published content on social media. However, you are not permitted to copy, adapt or transmit any material from this site for any other purpose. Please always seek our permission before reproducing anything that appears on the site.

While we try to ensure the information on this site is accurate and complete, we do not accept any liability arising from any inaccuracy or omission. Please check with us that information you see here is accurate before you rely on it. We may update the content at any time without notice.

Should you identify an error on the site, please inform us and we will do our best to correct it.

All trademarks reproduced in this website which are not the property of Bespoak Designs Ltd, or licensed to us, are acknowledged on the website.

Where have included links to other useful websites, please note we are not responsible for their content. The sites and their owners do not necessarily have any connection with Bespoak Designs Ltd; and we do not necessarily endorse or recommend any products or services which may be featured on these sites.

We endeavour to ensure this website functions correctly and is virus free, but we cannot guarantee this, and advise you to take your own measures to protect your IT systems from malware.

Any information contained on this site is based on English law, which is the law governing this site.

We reserve the right to alter these website terms & conditions without notice. A copy of our standard terms & conditions of trade are available on request.

In case of any query please contact our Director, Merv Down, enquiries@bespoakdesigns.co.uk

Cookies

This website uses some cookies to ensure the site runs smoothly, and to help us improve the experience for our visitors. A cookie is a small piece of data sent from our website and stored on your computer by your web browser. Cookies are very common and harmless. Cookies stay on your computer after you close your web browser, but only so we can know if you visit our website again. You can find out more information about cookies by visiting www.allaboutcookies.org. This website uses the following cookies:

Session cookies

When you arrive at bespoakdesigns.co.uk a single cookie is created. This is known as a 'session cookie', it is completely anonymous and contains no information about you, your computer or your web browser. This cookie would allow us to track your visit in a basic way, in order to improve your website experience : for example we could use it to show you products you have recently viewed during this visit. However, we do not actively use this cookie in any way at this point in time and when you close your browser this cookie is immediately destroyed.

Third party cookies

We also use cookies for Google Analytics (Google Analytics Cookie Details) in order to give us information on website usage statistics on bespoakdesigns.co.uk.

Google Analytics helps us to monitor how our site is being used, so that we can continually make improvements and add content which will interest our visitors. The Google Analytics cookies do not store any personally identifiable information. They log your IP address which indicates your location, but this information cannot be accessed by us through Google Analytics, as it is combined with other data and anonymised.

When you visit bespoakdesigns.co.uk you will be given the option to opt out of these session cookies in accordance to recent changes on laws about Cookies in the EU.

If you wish to delete the cookies used by our website, you can do so. In your web browser tools, there should be a section relating to cookies. You should be able to either disable all cookies from all websites, or specifically the cookies for the Bespoak Designs website.

If you have any questions or concerns, please get in touch.

Privacy Notice

This privacy notice explains the personal data we collect from you and what we do with it.

Who is collecting the data?

The personal data you provide is being collected by Bespoak Designs Ltd, Ruby Farm, Two Mile Oak, Newton Abbot, Devon TQ12 5NQ

What data is being collected?

When you enquire or place an order we ask you to provide your name, address, telephone number and email address. You might also choose to provide more information (eg, company name if applicable, social media profile) – in which case we will also collect and store this information.

When you purchase online our website uses a shopping basket; however we do not process or store any financial details on our server, it is all handled directly by our payment processing company.

When and how is the data being collected?

We collect information when you fill out a form on this website, send us an email enquiry, phone us, write to us, or meet us at an event.

How will the information be used?

We will process your information firstly for the purpose of responding to your enquiry; and for processing your order.

We will also send future occasional marketing communications to you by email, if you have consented to receive these.

If you provide your telephone number we may also use this to stay in touch with you occasionally in future by voice call or text message, if you have consented for us to do so.

We may also send occasional mailings you if you have provided your address.

If we plan to use your personal data for a new purpose, we will communicate the changes to you before we start any new processing.

The legal basis for processing your data

By submitting your data through our website, or on email, by phone or post, you are confirming by your action that you consent to us processing the data you provide so that we can respond to your enquiry and process your order.

At the point of gathering your data we also ask for your consent to send you future email communications about our products and services. We also ask consent to occasionally telephone you or send text messages. We will only contact you occasionally and you will be able to unsubscribe easily from these communications at any time.

If you wish to enquire without providing personal data please telephone us instead - but we may not be able to respond fully to your enquiry.

Data security

This website has an SSL certificate (https://), which means that the data you submit through this website is encrypted for security protection. Please contact us if you have any queries about our IT security.

Sharing data

We never pass your data to any third parties, unless:

a) we have appointed them as a Data Processor to carry out work on our behalf (eg, our IT company, marketing company, credit checking agency or payment processor); or

b) we are ever required to do so by law; or to establish, defend or exercise our legal rights.

How long will your data be stored?

We will store data for as long as we are obliged to do so by law – eg, six years for financial records.

In terms of marketing communications, we store all data for two years from the date of last engagement with us. This means, for example, that if in the course of two years you don’t buy from us, and you don’t contact us or open one of our email newsletters, we’ll unsubscribe you from our mailing list and delete your data from our marketing systems. We’ll endeavour to contact you before the two-year period elapses to re-establish your consent to stay in touch.

Your rights

As an individual you can be completely removed from our records at any time, at your request. You also have the right to know what personal information we hold on you. You have the right to unsubscribe from any of our marketing communications, even if you have previously given consent to receive them.

If you have any queries or complaints about how we use your data please contact our Director, Merv Down, on 07838 230131 or email enquiries@bespoakdesigns.co.uk.

Please also refer to our cookies information, above.

This statement is effective from 25th May 2018 and we reserve the right to update it at any time, without notice.